KEY PERFORMANCE INDICATORS

@ GroundLink

Developed and implemented the Key Performance Indicators, Scorecards, and tied them to commissions and/or bonus structure.

NEW HIRE CURRICULA

@GroundLink

Developed and Implemented the New Hire Program Curricula training procedure manuals, guides, course materials such as handouts, and visual materials.

PROCESS DEVELOPMENT

@ GroundLink

Re-vamped the Events Team, Fleet and Dispatch processes and procedures that allowed to scale the team and prioritization of critical elements in an ever-changing environment.